<?xml version='1.0' encoding='GB2312'?>
<Root>
	<Type eqttype="HK718">
	    <FAQ title="Printer Type"  isVisible="1">
		<questions>
			<content question="The indicator light is always on, the buzzer keeps ringing">Out of paper, replace paper roll.</content>
			<content question="The indicator light flashes a few times, then lights up for a long time, then makes such a loop">Unrecoverable error, replace the printer.</content>
			<content question="The indicator light flashes continuously">Print head temperature error and cover error, automatic recovery, you may wait for a while.</content>
			<content question="Paper jam or paper slippery">Remove the jammed paper by the underarm buckle, or adjust the printer's anti-pull module to align it up and down.</content>
			<content question="Prompt printer paper feeding error">Replace the paper again until the printer automatically feeds the paper.</content>
			<content question="Prompt printer cutter error">Power off the printer and then power on.</content>
			<content question="Print blurred or missing lines">Clean the print head.</content>
			<content question="No power">Check if the power switch is good or power cable is connected well.</content>
			<content question="Print garbled or not connected to the host">Check that the printer driver and system port settings are correct.</content></questions>
		</FAQ>
		<FAQ title="Network Type"  isVisible="1">
		<questions>
			<content question="No internet access" >Check the network settings or replace the external network cable plug and network cable.</content>
			<content question="LAN port indicator: green light is on, yellow light is off" >NIC failure, need to check IP settings, drivers, etc.</content>
			<content question="LAN port indicator: green light is on, yellow light is always on">Network cable is short-circuited, replace the network cable or replace the network port.</content>			
		</questions>
		</FAQ>
		<FAQ title="Advanced"   isVisible="1">
		<questions>
		    <content question="Touch point drift, touch is not sensitive, touch point positioning is not accurate">Recalibrate the touch screen using the touch screen calibration tool.</content>
			<content question="Touch failure">Recalibrate the touch screen using the touch screen calibration tool or replace the touch screen. </content>
			<content question="Black screen">Use the substitution method to check the relevant components in the following order: LVDS or LED inverter cable - LCD module - mainboard.</content>
			<content question="Flower screen, white screen, color cast">Reconnect the screen or replace the LCD/Mainboard.</content>
			<content question="Dark screen (no display, splash screen)" >Use the substitution method to check the relevant components in the following order: LVDS or LED inverter cable - LCD module - mainboard.</content>
			<content question="Bright lines on the screen" >Check the LCD screen module or replace it.</content>
			<content question="Blue screen, system crash, or failure to enter the OS">Check if RAM is faulty, if it is, replace RAM.</content>
			<content question="The OS automatically restarts multiple times">Generally due to memory chip damage or unstable power output, or poor CPU heat dissipation, Use the substitution method to test following parts (RAM, Mainboard, SSD, etc) until the cause of the failure is found.</content>
			<content question="Alarm when booting, can't enter OS">Replace RAM</content>
			<content question="After booting, The device displays:Device error">Generally caused by the loss of the hard disk setting parameters in CMOS or the hard disk type setting error, you can restore the BIOS default factory settings to solve the problem.</content>
			<content question="After booting, the screen displays: Invalid partition table">You may use the partition table repair software to fix the partition table of the hard disk to solve the problem.</content>
			<content question="After booting, the screen displays: Error loading operating system">Enter CMOS, check and correct the error parameters to solve the problem.</content>
			<content question="The operating system runs slowly, sometimes it crashes, restarts, etc.">Replace a hard drive to test</content>
			<content question="The host does not start, no display after booting">Replace a mainboard to test</content>
			<content question="Scanner connection cable is loose, detached or damaged">Re-plug the scanner cable or replace the new cable to troubleshoot.</content>
			<content question="scanner settings error">Use the setup barcode to restore the factory settings to troubleshoot.</content>
			<content question="Scanner hardware failure or mainboard failure">Replace the 2D scanner or motherboard to troubleshoot.</content>
			<content question="MSR module connection cable is loose, detached or damaged">Re-plug the MSR module cable or replace the new cable to troubleshoot.</content>
			<content question="Wear problems caused by the use of MSR heads">Replace MSR head</content>
			<content question="MSR hardware failure or mainboard failure">Replace the MSR module or mainboard to troubleshoot</content>
			<content question="Scanner does not shine">FFC is not properly inserted.</content>
			<content question="Cash drawer does not work">Check if the cable plug is plugged in correctly; check driver or settings is correct; check if the mainboard voltage conversion chip U38 is damaged, replace the mainboard if faulty.</content>
		</questions>
		</FAQ>
		

	</Type>
</Root>