<?xml version='1.0' encoding='GB2312'?>
<Root>
	<Type eqttype="HK718">
	    <FAQ title="Printer Type"  value="printerFault" isVisible="1">
		<questions>
			<content>The indicator light is always on, the buzzer keeps ringing</content>
			<content>The indicator light flashes a few times, then lights up for a long time, then makes such a loop</content>
			<content>The indicator light flashes continuously</content>
			<content>Paper jam or paper slippery</content>
			<content>Prompt printer paper feeding error</content>
			<content>Prompt printer cutter error</content>
			<content>Print blurred or missing lines</content>
			<content>No power</content>
			<content>Print garbled or not connected to the host</content></questions>
		</FAQ>
	    <FAQ title="Touch panel Type"  value="touchScreenFault" isVisible="1">
		<questions>
			<content>Touch point drift, touch is not sensitive, touch point positioning is not accurate</content>
			<content>Touch failure</content>
		</questions>
		</FAQ>
		<FAQ title="LCD screen Type"  value="LCDFault" isVisible="1">
		<questions>
			<content>Black screen</content>
			<content>Flower screen, white screen, color cast</content>
			<content>Dark screen (no display, splash screen)</content>
			<content>Bright lines on the screen</content>
		</questions>
		</FAQ>
		<FAQ title="Blue screen, system crash, or failure to enter the OS"  value="blueScreenOfDeath" isVisible="1">
		<questions>
			<content>Blue screen, system crash, or failure to enter the OS</content>
		</questions>
		</FAQ>
		<FAQ title="The OS automatically restarts multiple times"  value="multipleAutomaticStart" isVisible="1">
		<questions>
			<content>The OS automatically restarts multiple times</content>
		</questions>
		</FAQ>	
		<FAQ title="Alarm when booting, can't enter OS" value="notStart" isVisible="1">
		<questions>
			<content>Alarm when booting, can't enter OS</content>
		</questions>
		</FAQ>
		<FAQ title="After booting, The device displays:Device error" value="DeviceError" isVisible="1">
		<questions>
			<content question="After booting, The device displays:Device error">Generally caused by the loss of the hard disk setting parameters in CMOS or the hard disk type setting error, you can restore the BIOS default factory settings to solve the problem.</content>
		</questions>
		</FAQ>
		<FAQ title="After booting, the screen displays: Invalid partition table" value="InvalidPartitionTable" isVisible="1">
		<questions>
			<content question="After booting, the screen displays: Invalid partition table">You may use the partition table repair software to fix the partition table of the hard disk to solve the problem.</content>
		</questions>
		</FAQ>
		<FAQ title="After booting, the screen displays: Error loading operating system" value="ErrorLoadingOperatingSystem" isVisible="1">
		<questions>
			<content question="After booting, the screen displays: Error loading operating system">Enter CMOS, check and correct the error parameters to solve the problem.</content>
		</questions>
		</FAQ>
		<FAQ title="The operating system runs slowly, sometimes it crashes, restarts, etc." value="crashOrRestartFault" isVisible="1">
		<questions>
			<content question="The operating system runs slowly, sometimes it crashes, restarts, etc.">Replace a hard drive to test</content>
		</questions>
		</FAQ>
		<FAQ title="The host does not start, no display after booting" value="mainboardFault" isVisible="1">
		<questions>
			<content question="The host does not start, no display after booting">Replace a mainboard to test</content>
		</questions>
		</FAQ>
		<FAQ title="2D scanner Type" value="signalFault" isVisible="1">
		<questions>
			<content question="Scanner connection cable is loose, detached or damaged">Re-plug the scanner cable or replace the new cable to troubleshoot.</content>
			<content question="scanner settings error">Use the setup barcode to restore the factory settings to troubleshoot.</content>
			<content question="Scanner hardware failure or mainboard failure">Replace the 2D scanner or motherboard to troubleshoot.</content>
		</questions>
		</FAQ>			
		<FAQ title="Magnetic card reader Type" value="signalFault" isVisible="1">
		<questions>
			<content question="MSR module connection cable is loose, detached or damaged">Re-plug the MSR module cable or replace the new cable to troubleshoot.</content>
			<content question="Wear problems caused by the use of MSR heads">Replace MSR head</content>
			<content question="MSR hardware failure or mainboard failure">Replace the MSR module or mainboard to troubleshoot</content>
		</questions>
		</FAQ>
		
	    <FAQ title="Network Type" value="signalFault" isVisible="1">
		<questions>
			<content question="4G/WIFI signal is weak">Check if the antenna is damaged or the driver is correct.</content>
			<content question="No internet access" >Check the network settings or replace the external network cable plug and network cable.</content>
			<content question="LAN port indicator: green light is on, yellow light is off" >NIC failure, need to check IP settings, drivers, etc.</content>
			<content question="LAN port indicator: green light is on, yellow light is always on">Network cable is short-circuited, replace the network cable or replace the network port.</content>	
		</questions>
		</FAQ>
		<FAQ title="Scanner does not shine" value="scanningHeadDoesNotGlow" isVisible="1">
		<questions>
			<content question="Scanner does not shine">FFC is not properly inserted.</content>
		</questions>
		</FAQ>
	    <FAQ title="Cash drawer does not work" value="MoneyBoxDoesNotWork" isVisible="1">
		<questions>
			<content question="Cash drawer does not work">Check if the cable plug is plugged in correctly; check driver or settings is correct; check if the mainboard voltage conversion chip U38 is damaged, replace the mainboard if faulty.</content>
		</questions>
		</FAQ>
		<FAQ title="Other Faults" value="otherProblems" isVisible="1">
		<questions>
			<content question="Other Faults">Please enter description of your problem</content>
		</questions>
		</FAQ>

	</Type>
</Root>